1. Who We Are
Sparky City Ltd (Company No. 15846746) is a professional electrical services company based in London, serving domestic and commercial clients across London and surrounding areas. For any privacy-related queries, please contact us at info@sparkycity.co.uk or call 020 3432 3934.
2. Information We Collect
We may collect and process the following personal data:
- Contact details: Name, email address, phone number, and property address provided via our contact form or direct communication.
- Job details: Information about the electrical work you require, including property type, service history, and any relevant photos.
- Payment information: Billing details necessary to process payments for services rendered.
- Technical data: IP address, browser type, and device information collected automatically when you visit our website.
- Communication records: Emails, WhatsApp messages, and phone call records relating to service enquiries and bookings.
3. How We Use Your Information
We use your personal data to:
- Provide quotes and arrange electrical services at your property.
- Carry out and manage booked work, including EICR certificates, fusebox upgrades, rewires, and other electrical installations.
- Issue invoices and process payments.
- Communicate about your booking, including appointment reminders and follow-ups.
- Comply with legal and regulatory requirements, including NAPIT membership obligations and building regulations.
- Send information about our maintenance plans, where you have opted in to receive such communications.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract: Processing necessary to perform our contract with you (e.g., providing electrical services).
- Legitimate interest: To manage our business, improve our services, and respond to enquiries.
- Legal obligation: To comply with regulatory and certification requirements.
- Consent: Where you have given consent for marketing communications.
5. Data Sharing
We do not sell your personal data. We may share your information with:
- NAPIT and other regulatory bodies as required for certification and compliance purposes.
- Our trusted subcontractors, where necessary to complete work at your property.
- Payment processors to handle transactions securely.
- Professional advisers such as accountants, where required for business operations.
- Law enforcement or regulatory authorities if required by law.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Electrical certificates and compliance records are retained for a minimum of 6 years in line with industry regulations. Contact form enquiries are retained for up to 2 years unless you become a customer.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@sparkycity.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Any analytics tools used collect anonymised data only.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our contact form is encrypted in transit.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.